Policies

Your Satisfaction is Important to Us // We Value Your Business

Shipping Policy

  • Standard orders to residential addresses are shipped on Mondays, Tuesdays and Wednesdays, and will arrive within 3 days of shipping, including Saturdays.

    • *NOTE* FedEx Ground Home Delivery ships Mon-Wed; FedEx Express and FedEx Ground ship Mon-Tues. To confirm your order's delivery date (if expedited) please contact info@canyonbakehouse.com.

  • Standard orders to business addresses are only shipped on Mondays and Tuesdays, and will arrive within 3 days of shipping.

  • Orders will ship same day if received by 11am (MST).

  • Expedited orders will ship the same week if they are able to arrive the same week, otherwise they will ship the following Monday.

  • Our goal is for all orders to ship and arrive the same week.  We do not ship over the weekend.

  • Our products are shipped frozen, but will thaw during transit. They are not shipped in an insulated cooler. Please see our FAQ page for shelf life and storage instructions.

Returns Policy

We offer a satisfaction guarantee! If for any reason you are unsatisfied with the product you receive directly from Canyon Bakehouse, we will refund your full purchase price (not shipping) or send you new product.  Simply send us a message from our contact form and let us know how we can help.  If a refund is requested, then please allow 10 days to process.  

Security

All Canyon Bakehouse transactions are protected by a 2048 bit encryption SSL security certificate to keep your personal information from prying eyes. Credit cards are processed in real time to avoid the need for human interaction and to enhance security.

It is important that you select strong authentication credentials. Your password should be a minimum of 7 characters in length and contain both numeric and alphabetical characters. Do not reuse previously used passwords. If you have any suspicion that your account has been compromised, change your password immediately. Do not communicate your password with anyone or leave a written record of it where it is accessible to others.

Personal Information

Canyon Bakehouse may collect personally identifiable information from you, meaning information about you that can be used to contact or uniquely identify you (“Personal Information”), only on a voluntary basis. Such Personal Information may include information such as your name, postal address, email address, company name, and telephone number.

We collect Personal Information from you if you request information from us, participate in a contest or sweepstakes, or sign up to join our email lists. Personal Information we collect is internally reviewed and used to improve our Site, to notify you of updates to our Site or any products or services we offer, to respond to visitor inquiries, to carry out our obligations and enforce our rights, and to fulfill any other purpose for which you provide your Personal Information to us. Once your Personal Information is reviewed, it is either discarded or stored in our files.

If you have submitted Personal Information to us and would like that information deleted from our records or would like to update or correct that information, please click on the applicable “Contact Us” link above and contact us as indicated. You can also send an email to info@canyonbakehouse.com for this purpose. We will use commercially reasonable efforts to make corrections or remove your Personal Information from our records.